How does a partner get admin access to a customer account?

MSPs often need to gain access to a new customer account in order to configure policies and devices, or to interpret reporting.

To do this, the partner must have a Partner Portal account and the customer must be visible in their account, usually through use of a partner-specific signup code.

    •    Customer signs up with ThreatSTOP admin portal with the partner's signup code
    •    The partner goes to Partner Portal and finds the account (Company Accounts -> Manage)
    •    Click on "Add User", then fill out the form (email addr, Name)
    •    New user will get an email prompting them to sign up with ThreatSTOP if they don't have a ThreatSTOP account already. Otherwise, it's done.
    •    In either case, the email will have a login link that should take you directly to the customer account.
    •    This method gives the new user Admin level access.

This can also be done from the Admin portal, but requires the account admin to invite the new user w/the proper role.